QuickBooks Payroll is one of the most important feature or service provided by Intuit that allows its users manage their employees easily. However, there can be some situations when you face some issues while sending payroll data or direct deposit paychecks. You may receive one of the following messages:

  • Payroll Service Server Error. Please try again later. If this problem persists, please contact Intuit Technical Support.
  • Payroll Connection Error
  • Error: QuickBooks Desktop has encountered a problem sending your usage data.

Troubleshoot Payroll Service Server Error Or Payroll Connection Error

If you also find yourself in same situation and you want to resolve the issue manually then this can be the best platform for you. This article will help you to troubleshoot payroll service error or payroll connection error. If you require an instant support for your issue or you are not comfortable about performing these steps then you can contact us at our toll-free QuickBooks Payroll Support Phone Number +1888-380-2330.

What Are The Causes For These Payroll Service Errors

Some of the main causes of payroll service error are as given below:

  • Security certificate is either invalid or not available
  • You are trying to send payroll in multi-user mode.
  • A random network time-out restricts QuickBooks Desktop from getting connected to the server.
  • Unstable internet connection in your system.
  • Firewall application is not allowing you to process the payroll information.
  • Your system has incorrect time and date.

How To Resolve Payroll Connection Error?

Follow the below-mentioned steps in order to resolve Payroll Service Server Error Or Payroll Connection Error.

These are basic solutions to resolve the payroll connection errors. You need to perform following solutions before going on to the solution steps:

·         Restart your computer.

·         Make sure that your system has correct time and date. If not then set correctly.

·         Make sure that you have downloaded the latest payroll tax table updates.

If You Are On A Network

  • Run Internet Explorer.
    • Go to Tools and then select Internet Options.
    • Navigate to the General
    • Click on Delete from the Browser History .
    • Click on Delete.
    • The Temporary Internet files and website files checkbox should be selected.

Note: You don’t have to delete Cookies.)

  • Click on Delete and then OK.
  • Flush the DNS through the following steps:
    • Press Windows + R keys to open the Run command
    • Type CMD in the search field and then hit enter or click on OK.
    • On the Command Prompt,type ipconfig /flushdns and press the Enter key.
  • Try to send payroll again.

If You Are Not On A Network

Important: Try to send payroll information after performing every step.

  • Restart your computer.
  • Flush the DNS through the following steps:
    • Press Windows + R keys to open the Run command
    • Type CMD in the search field and then hit enter or click on OK.
    • On the Command Prompt, type ipconfig /flushdns and press the Enter key.
  • Remove all the temporary internet files:
    • Go to Tools and then select Internet Options.
    • Navigate to the General
    • Click on Delete from the Browser History .
    • Click on Delete.
    • The Temporary Internet files and website files checkbox should be selected.

Note: You don’t have to delete Cookies.

  • Repeat the 2nd step again.
  • Remove the Publisher’s Certificate Revocation checkbox.
    • Go to Tools and then select Internet Options.
    • Head to the Advanced
    • Navigate to the Security section and unmark:
      • Check for publishers revocation
      • Check for server certificate revocation
    • Restart your system to save changes and then try to send payroll again.

If You Have Be Safe application

If you have installed the Be Safe application in your system then it can prevent QuickBooks from getting connected to the server and you get the error message in result. It happens because this application blocks all the financial information transferred to and from your system.

Important: Try to send payroll information after performing every step.

  • Restart your system.
  • Restore Internet Explorer Advanced Settings to default and you need to ensure that your system fulfills .Net framework requirements for QuickBooks.
  • Check whether you are on network or not and select the option that suits you.
  • You must be using QuickBooks in single-user mode while sending payroll data.
    • If other systems are currently logged in to the account then ask them to log out.
    • Go to the File menu and click on Switch to Single-user Made
    • Follow the onscreen prompts to switch QuickBooks to single user mode.
  • Get Payroll updates.
    • From the main menu, go to Employees > Get Payroll Updates > Update
    • Once the download finishes, restart your system
  • Make sure that your system date and time properties. If it is not correct then set it:
    • From the bottom-right corner of your taskbar, right-click on the area where time and date is displayed.
    • Go to the Date and Time Properties and set correct time and date
    • Click on OK.
  • Restart your system.
  • Internet Explorer should be set as your default browser. If not then you need to set it.
  • You should be able to access a secure website such as: https://qbdt.payroll.intuit.com/ your bank’s website. If these secure websites couldn’t be accessed then you need to reconfigure the internet or firewall settings again.
  • Make sure all the latest tax table updates are downloaded and you are currently using the latest version of QuickBooks. For more information, you can contact us at QuickBooks Upgrade Support.
  • Remove the Publisher’s Certificate Revocation checkbox.
    • Go to Tools and then select Internet Options.
    • Head to the Advanced
    • Navigate to the Security section and unmark:
      • Check for publishers revocation
      • Check for server certificate revocation
    • Restart your system
  • If you are on wireless internet connection then try to send payroll information from a fielder that has a cable internet connection because sometimes the wireless internet connections are not secured.
  • Turn Shared Download to Yes or No.
    • From the main menu, go to Help > Update QuickBooks
    • Go to the Options tab and choose Yes or No for Shared Download (It is recommended to set it to No).
    • Try to send payroll information again.
  • Validate your payroll subscription and make sure it is active.
    • QuickBooks Payroll Basic / Enhanced
      • Go to Employee > My Payroll Service > Manage Service Key
      • Click on Edit from the lower left of your screen.
      • Provide your correct service key and then click on Next & Finish.
      • You will get a message that says: “You’ve retrieved the latest payroll update and validated your Payroll subscription.”
      • Try to send payroll information again.
    • QuickBooks Desktop Payroll Assisted
      • Go to Employee > My Payroll Service >Account Info/Preferences to open the QuickBooks Desktop Payroll Account Maintenance page.
      • Close the QuickBooks Desktop Payroll Account Maintenance page and a validating service window will pop up on your screen.
      • You will get a message that says: “You’ve retrieved the latest payroll update and validated your Payroll subscription.”
      • Try to send payroll information again.
    • Check your QuickBooks Desktop Internet connection.
      • Go to Help > Internet Connection Setup
      • Click on Use my computer’s Internet connection settings to establish a connection when this application accesses the Internet and then Next.
      • Click on Advance Connection Settings and then select LAN Settings.
      • Automatically Detect Settings checkbox should be selected and the Proxy Server checkbox should not be selected.
      • Click on OK and then Done.
    • Now, Add the following website to trusted websites:
      • *.quickbooks.com
      • *.payroll.com
      • *.quicken.com
    • Try to send payroll information again.

Get Your QuickBooks Payroll Issues Resolved

Provided solutions should be helpful for you and now you are able to troubleshoot Payroll Service Server Error or Payroll Connection Error. Sometimes, you may not be able to resolve issue because the error has become unrecoverable. In such situations, you need to contact the technical support department of intuit by dialing our toll-free QuickBooks Support Phone Number +1888-380-2330 and get all your issues resolved.

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QuickBooks Tech Support Phone Number 1888-380-2330
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